Frequently Asked Questions
Everything you need to know about shopping with C’Moi.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day return window for most items in their original, unused condition. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
Which payment methods do you accept?
C’Moi accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
How can I track the status of my order?
You can track your order by clicking the link in your shipping confirmation email or by logging into your C’Moi account and visiting the 'Order History' section.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our customer support team.